Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

This website is operated by HK XIAOJUN INVESTMENT LIMITED. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Name, billing address, shipping address, email address, and phone number
  • Order details, product selections, payment status, and delivery information
  • Customer service messages, return requests, damage claims, and support records
  • Website usage data such as IP address, browser type, device information, pages viewed, and referring links
  • Cookies and similar tracking technologies used to improve website performance and shopping experience

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Arrange shipping, delivery, returns, refunds, replacements, and customer support
  • Send order confirmations, tracking updates, return instructions, and service-related messages
  • Help customers with product questions, damaged item claims, and after-sales service
  • Improve our website, products, and customer experience
  • Prevent fraud, unauthorized transactions, security issues, and misuse of our website
  • Comply with legal, tax, accounting, payment, and regulatory obligations

3. Payment Information

Payments are processed through secure third-party payment providers. We do not store full credit card numbers or sensitive payment credentials on our website. Payment providers may collect and process payment information according to their own privacy and security policies.

4. Shipping and Fulfillment Partners

To deliver your order, we may share necessary order and shipping information with logistics providers, fulfillment centers, warehouses, delivery companies, and related service providers. This information is used for order processing, shipment, delivery, returns, replacements, and customer support.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, keep items in your cart, analyze website traffic, improve site performance, and support advertising or marketing measurement.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Email Communications

We may send you order-related emails, tracking updates, customer service replies, return instructions, damaged item claim updates, and important notices about your purchase. If you subscribe to marketing emails, you may unsubscribe at any time by following the unsubscribe instructions in the email or contacting us directly.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure.

8. Data Retention

We retain personal information for as long as necessary to process orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

9. Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service providers, including payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, fraud prevention services, and legal or regulatory authorities when required.

10. Your Rights

Depending on your location, you may have the right to request access, correction, deletion, or restriction of your personal information. You may also request information about how your data is used. To make a privacy request, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are intended for general audiences and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. Continued use of our website after updates means you accept the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Company：HK XIAOJUN INVESTMENT LIMITED
Address：RM 1312, TELFORD HOUSE,16 WANG HOI ROAD,KOWLOON BAY, HONG KONG
Mail：[email protected]